Reviews
Thank you to all customers who have given reviews of their experience of our products and services – we love hearing your feedback.
If you need any help with any aspect of your customer experience, please don’t hesitate to give us a call on 01246 570570 or email our team at sales@victorydesign.co.uk.
If you would like to leave a review about our products or services, please visit https://uk.trustpilot.com/review/victorydesign.co.uk
10th Jul 2023
GB
Excellent Service
The professionalism of the team is brilliant, after we submitted the order, we received a follow up call. Everything was checked through and agreed and the products were delivered quicker than expected.
The product is amazing too, we shaped it with a hot air gun as certain parts of the Model Y fall away in 3 directions and achieved a perfect fit. Very happy with the results.
Jason Archer
19th Jun 2023
GB
Very friendly and helpful staff
Mick Bagshaw
15th Jun 2023
GB
Great & Reliable Service
Clear website, good stock levels, quick service and pickup in person in an hour.
Steve
3rd Jun 2023
GB
Great customer service
Nigel
19th May 2023
GB
Good price
Good price. Fast delivery. Floorless first time purchase.
Jason Potts
14th May 2023
GB
Always on time
Always on time and always a good product! thanks from all @JohnBurtonSigns
Kev Burton
9th May 2023
GB
I recently ordered art supplies from...
I recently ordered art supplies from this store, and I couldn't be happier with my purchase. The items were perfect for my project, and the secure packaging ensured that everything arrived in excellent condition.
Chloe Brooks
6th May 2023
GB
Very happy with the service
Very happy with the service. Called with a custom request regarding vinyl. Nicola was excellent help and I am happy with the product. I also received 35th anniversary gifts too!
Luke Ashton
4th May 2023
GB
Great service
Always received great service from Victory, deliveries always on time and packaged well and staff very helpful.
TLK Vinyl Designs
17th Apr 2023
GB
Shopping with Victory is always a…
Shopping with Victory is always a simple process. No problems at all with smooth comms and quick delivery.
Derek
14th Apr 2023
GB
An excellent company..
An excellent company have worked with them for 6 years, very knowledgeable across all things signmaking and vinyl :)
Richard Dennison
11th April 2023
GB
The watercolor brushes I bought from…
The watercolor brushes I bought from this store are fantastic - they hold a lot of water and distribute it evenly for beautiful washes.
Jade Walker
31st Mar 2023
GB
Awesome
Awesome service.
customer
14th Mar 2023
GB
Good set of warehouse lads
Good set of warehouse lads, usually always a quick load
Carl Siddall
6th Mar 2023
GB
Fast
Fast, friendly and great quality products.
Cath Robertson
18th Feb 2023
GB
The film that I purchased was brilliant…
The film that I purchased was brilliant . It has performed extremely well. It was no problem to apply.
Basil Watson
16th Feb 2023
GB
Poor Website
The delivery of the magnetic chevrons was not made clear enough on the website in regards to delivery day, everywhere it talks about next day delivery but only after payment was it explained to me that its between 5-7 working days delivery for the chevrons. Also the website offers no magnetic side strips only self-adhesive ones, and so this altered the final cost of the whole package.
Max H
⤷ Reply from Victory Design Ltd
Dear Max,
Many thanks for your feedback regarding your online purchase. We are sorry that you felt let down by this experience but wanted to let you know of some changes that we’ve made in order to clarify the delivery of Chapter 8 kits to our online customers.
The majority of our online products are available on next day delivery – which is also free of charge on orders over £125. Chapter 8 Chevron kits are the only exception to this policy. These are custom made products (as specified on the product pages of our website) and are made to order.
When a Chapter 8 purchase is made online, our customers receive a same day call from our team in order to double check the suitability of the purchased kit to the intended vehicle.
During this call, we’ll also discuss the delivery options available and confirm an expected delivery date. In some cases we have been able to fulfil next day deliveries on Chapter 8 kits and will always endeavour to deliver Chapter 8 kit orders as soon as possible.
It also allows us to discuss any further requirements with our customers, such as magnetic elements that may be preferred or whether additional decals are required. Magnetic side stripes are not currently available online – the R3B compliant self-adhesive option suits most requirements but we do realise there will be exceptions, which are discussed during this same day call.
In order to make things clearer for our online customers, we have added further information to our delivery page detailing the process on Chapter 8 kit orders.
We hope that the quality of the products you receive from Victory Design and the further contact made after receipt of order to help things run smoothly will restore your confidence in the service that we provide to all customers.
Kind regards
Joanna
Victory Design Ltd
16th Feb 2023
GB
Very helpful
Very helpful, Always good service.
John Nicholson
16th Feb 2023
GB
No Issues
No Issues, responsive emails and delivery on time.
Valued Customer
24th Jan 2023
GB
Very fast delivery!
Sean Giddings
14th Jan 2023
GB
Expert advice on tap
Expert advice on tap 100% recommended helped out with loads of problem solving always time to help
Jim Owen
1st Jan 2023
GB
Professional friendly service
Professional friendly service, totally punctual with correct level of communication.
Mr John Moakes
23rd Dec 2022
GB
Super helpful and accommodating
Victory Design are extremely helpful and accommodating for small and new business start-ups. They where willing to answer all of my (many) questions and have quick responses. I am very grateful. Special thanks to Jacob Parr and Zoe Reddish. :)
Cam's Customz
2nd Dec 2022
GB
great customer service from Nicola…
great customer service from Nicola throughout the year very fast and efficient service and delivery! look forward to 2023 using victory!
andy watts
30th Oct 2022
GB
Web site easy to navigate
Web site easy to navigate. Delivery was fast and efficient. Well pleased would definitely recommend
Mr. Stephen Sims
13th Oct 2022
GB
Great product and delivery
Vinyl as described and excellent delivery service as always, thankyou.
customer1
23rd Sept 2022
GB
Dealt with victory for years
Dealt with victory for years, when i had my sign business(adept signs) never really had a problem with the service, now my wife has started up with her embroidery and tshirt/sign business so looking forward to dealing with victory design again thanks
Ian
14th Sept 2022
GB
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Good range of stocks. Better for bulk than small quantities as they charge A LOT more for them.
Clare H
31st Aug 2022
GB
1st class service as always
Stan McGhee Candles for you
10th Aug 2022
GB
Excellent service quick delivery and…
Excellent service quick delivery and affordable. Thank you.
Terrie Allen
27th Jun 2022
GB
Always a very professional and friendly…
Always a very professional and friendly service
Tom Lindley
14th Jun 2022
GB
Excellent Service from Victory Designs Ltd
Always a very professional and friendly service
Tom Lindley
17th May 2022
GB
Quick and easy to collect
Quick and easy to collect, supplied on a roll
David
3rd May 2022
GB
Highly recommended
Friendly staff, fast service
Karen Haughton
31st Apr 2022
GB
Great products at a reasonable price…
Great products at a reasonable price and fast collection or despatch time. I like that you can buy 1m of a film or a roll if you need to. I felt the courier charge is a little high.
Richard Buckley
13th Apr 2022
GB
Excellent
I don't have the need to use Victory design a lot but when I do I find there service and range of products 100%
Custom Ben
12th Apr 2022
GB
Great team
Great team, concise communication and order turned up quicker than expected..
Stan
7th Apr 2022
GB
Great service
Great service. Good range of products and sensible delivery options.
Philip Spence
1st Apr 2022
GB
Poor delivery options if you're non-commercial.
Victory Design might well be a good company, but I had a bad experience with delivery. My fault perhaps, as I am not operating from commercial premises, but FedEx made a complete hash of coping with me not being at home at the time. The only delivery note I found was "this is our final attempt", stuck in the door jam instead of through the letterbox (WHY?). Neither the number printed nor the barcode number worked on their tracking system, so I was unable to get help on-line nor on the automated phone service, and then I was away for a few days.
I appealed to Victory for help by email, but got no reply. Fortunately when I returned the item had been delivered through the letter box, despite being over-size (although it need not have been - the contents were only A4). I don't know whether Victory had to intervene. I later found a previous delivery card around the garden, blown away by the wind no doubt, but that wouldn't have helped if the numbers didn't work.
What would improve Victory Design's service is more delivery options at check-out. I would have opted for Royal Mail.
Ken Wood
7th Mar 2022
GB
Easy to deal with only a small order…
Easy to deal with only a small order but fulfilled no problem
Customer
14th Feb 2022
GB
AmaZing products amazing staff x
Cat
13th Feb 2022
GB
Great customer service
Great customer service, product delivered as it should be as needed to be flat packed, arrived before due date and quality product 100%.
Dynamite Signs
7th Feb 2022
GB
prompt reliable service
prompt reliable service, thank you!
Steve Capers
7th Feb 2022
GB
Great Service
Great Service. thank you
Graham Story
18th Jan 2022
GB
Customer Service is amazing
Customer Service is amazing, nothing is ever any trouble. Prices are very competitive. and all the products we've used so far we better than what other suppliers were offering.
sophie millard
14th Jan 2022
GB
Helpful & Responsive
Very helpful and very responsive, phone to double check what I had ordered was correct as it was an unusual request. Would use again without a problem.
Wilson C
30th Nov 2021
GB
Avery Dennison Fan Swatch
After weeks of searching for this product, Victory Designs was one of the few who had it available. I was a bit hesitant to buy internationally at first, but the shipping was quite fast and the item is just as described! I'd be happy to buy from them again in the future!
Daniel
25th Nov 2021
GB
Fast delivery and everything correctly…
Fast delivery, reasonably priced & everything correctly received.
Steven Clark
22nd Nov 2021
GB
sent wrong colour
ordered two items, one was wrong colour so totally useless !
stuart mcintyre